Shipping
The curtains are shipped out usually in 2 weeks from the date of the order and the tracking number is emailed when the shipment is out . But, sometimes if the fabric is not available or there is too much of color/dye lot variation which may cause delay, we communicate ASAP.
Please make sure the shipping address is correct and it is a safe place for the curtains to be dropped off in case no one is available upon delivery. Once a package is marked delivered on the tracking number link, it is out of our hand to locate the package. We will, however, do everything in our control to assist you. We highly suggest you select a delivery address you trust and preferably one where someone is able to receive the package on the day of the delivery.
DO YOU KNOW WE PROVIDE FREE SHIPPING!!
Returns
At Curtain Avenue, we take pride in the workmanship of our handmade products. All the products are made in accordance to your given specifications. As they are custom made, they cannot be cancelled , changed , returned or refunded once the order has been placed. We suggest you check the sizes of the orders carefully before placing the orders. But, in case there is any error in size , you can write to us within 24 hours from the time you place the order.
If you receive the curtains damaged or may be the fabric/style is not what you picked , you can email us within 7 days from the delivery date . We will make sure you get the right product at our expense. But, we would like to see the images/videos of the product before making the decision.
As everything is handmade, there can be a margin of error from 0 to .5 inches. Each product is checked thoroughly by our Quality Control team and steam ironed before the final packaging. But , you may get the curtains with some wrinkles which can’t be avoided . Also, you may see some chalk marks on the drapes which seamstress use while cutting the fabric. So, orders won’t be refunded or exchanged based on these issues.
